This item is one of several annual technology maintenance appropriations that are submitted for advanced approval at the beginning of each fiscal year so that invoices may be paid in a timely manner when they are received.

Itineris North America, Inc.’s UMAX software is the City’s primary billing and customer information system for all City of Georgetown utilities.  The Customer Care Department completed implementation of the system in August of 2018.  UMAX is the most complex system in the City and is integrated with multiple other systems used by various utility departments.  This software requires intensive support from both the vendor and City staff. 

This appropriation covers two items:

1. Annual software maintenance ($128,750) – software updates, software licenses, and basic technical support for the system; and
2. Managed services ($425,000) - covers advanced support, configuration, and business driven changes to the system.

All items were budgeted during the FY 2022 budget process. Expenses in the amount of $553,750 will be recorded in IT – Software Maintenance Subscriptions and Support Services.