This resolution expresses the Council’s dissatisfaction with the customer service provided by Suddenlink in Georgetown on behalf of its citizens.

Background

As discussed at the City Council meeting on December 12, 2019, Council members have been receiving complaints from citizens regarding the service provided by Suddenlink Communications. Suddenlink holds a State-Issued Certificate of Franchise Authority (SICFA) from the Public Utilities Commission of Texas (PUC), which allows Suddenlink to provide cable TV and internet services in the City.

As a SICFA holder, Suddenlink is required to meet the customer service standards established by the Federal Communications Commission (FCC) until such time as there is more than one cable TV provider in the City. The FCC requires the local franchising authority to enforce its customer service standards. Throughout Texas, the local franchising authority is the PUC.

At the request of Mayor Ross, this resolution formally expresses dissatisfaction with the service provided by Suddenlink on behalf of the citizens of Georgetown and requests that the PUC enforce the customer service standards established by the FCC. It also directs City staff to distribute copies of this resolution to State Representative James Talarico, State Representative Terry M. Wilson, State Senator Charles Schwertner, and each commissioner of the PUC.