Item Coversheet

City of Georgetown, Texas
City Council Regular Meeting
September 10, 2019

Consideration and possible action to approve an appropriation of $550,000.00 to Itineris North America, Inc for annual software maintenance and managed services on the UMAX customer information system (CIS) system -- Chris Bryce, IT Director
This item is one of several annual technology maintenance appropriations that are submitted for advanced approval at the beginning of each fiscal year so that invoices may be paid in a timely manner when they are received.

Itineris North America’s UMAX software is the City’s primary billing and customer information system for all City of Georgetown utilities. The Customer Care department completed implementation of the system in August of 2018. UMAX is the most complex system in the City and is integrated with multiple other systems used by various utility department. The software requires intensive support from both the vendor and City staff. As of August 2019, the City and Itineris continue to actively tune and configure this system to ensure that it delivers efficient and reliable billing operations.

This appropriation covers two items:

1. Annual software maintenance ($125,000) – software updates, software licenses, and basic technical support for the system.
2. Managed services ($425,000) - covers advanced support, configuration, and business driven changes to the system.
All items were budgeted during the FY 2020 budget process. Expenses in the amount of $550,000 will be recorded in account 570-5-0641-51-341 (IT Contracts – Annual Contracts). Itineris North America is a sole source vendor for maintenance services and managed services on the UMAX product.
Chris Bryce, IT Director
Itineris Cover Sheet