| | | | | | | | City of Georgetown, Texas
City Council Workshop
May 14, 2019 |
| | | | | | | | SUBJECT:
Presentation and discussion of improvements made to customer communication regarding utility system outages -- Glenn Dishong, Utility Operations Director |
| | | | | | | | ITEM SUMMARY:
As a result of utility outages last year, and the resultant incident investigations, a Business Improvement Process (BIP) project was initiated to improve customer communications during utility outages using our existing tools and technology. Staff will present the improvements made to customer communications as a result of the project. |
| | | | | | | | SUBMITTED BY:
Glenn W Dishong, Utility Director |
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